Support
Talk to people who know the product.
Questions, warranty claims and feedback go to our support team in the United States.
Warranty
18 months, from the day you buy.
Every Greenbox power strip is covered for 18 months from the date of purchase against defects in materials and workmanship.
To make a claim, email [email protected] with:
- your Amazon order number,
- which product it is (and the cord length, if it has options),
- what happened, with a photo or short video if you can.
Returns within Amazon’s return window go through Amazon: open Your Orders on Amazon.com and choose Return or replace items.
Contact
Send us a message.
The form opens your email app with the message filled in, addressed to [email protected]. Nothing is stored on this website.
Safe use
The rules on the box.
Every Greenbox strip is a standard 15 A, 125 V power strip. These rules apply to it, and to any other strip with the same rating.
Warning
Five rules for a 15 A power strip
- Keep the total under 15 A (1875 W). That is the rating of a standard 15 A strip like ours, and all of its outlets share it, however many there are.
- Plug it straight into a wall outlet. Don’t connect it to another power strip or an extension cord.
- Indoors and dry. Not for outdoor use. Near an aquarium or a sink, mount it above the splash line and give every cord a drip loop.
- Don’t cover it. Keep it out from under rugs and bedding so heat can escape.
- Replace it after a big hit. If the “Protected” light is off after a storm, the surge protection is used up.
Troubleshooting
Common questions.
The strip went dead. What happened?
Most likely the 15 A breaker tripped because the total load went over 1875 W. Unplug a device or two, then press the red master switch to reset. If it trips again with a light load, contact us.
One outlet doesn’t work.
Check the small switch next to it; each outlet has its own. If it is on and the outlet still has no power, contact us with your order number.
What does the green light mean?
The “Protected” light shows that surge protection is working. If it stays off while the strip has power, the protection has done its job and the strip should be replaced: write to us.
Can I return a strip?
Within Amazon’s return window, return it through Your Orders on Amazon.com. After that, our warranty applies.